Everything You Need to Know About Shopping with Domiolife
We've compiled answers to the most common questions about ordering, shipping, returns, and our home organization products. Can't find what you're looking for? Our customer service team is always here to help!
📦 Shipping & Delivery
How long will it take to receive my order?
Total Delivery Time: 7-10 business days
Here's the breakdown:
- Processing: 1-2 business days
- Transit: 6-8 business days
- Total: 7-10 business days
Orders placed before 5:00 PM EST (Monday-Friday) are processed the same day. Weekend and holiday orders are processed the next business day.
→ Learn more in our Shipping Policy
Do you offer free shipping?
Yes! We offer free shipping on every order within the United States—no minimum purchase required.
→ See our Shipping Policy for details
Where do you ship?
We currently ship to all addresses within the United States, including all 50 states, APO/FPO military addresses, and U.S. territories. International shipping is not available at this time.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number and link. You can also track your order anytime on our Order Tracking page.
🔄 Returns & Exchanges
What is your return policy?
We offer a 30-day return window from the date you receive your order. Items must be unused, in original condition, and in their original packaging.
→ Full details in our Return Policy
What if I receive a damaged or defective product?
We'll replace it at no cost to you! Simply contact us within 30 days of delivery, and we'll arrange a replacement. You won't pay for return shipping on defective items.
→ Contact us: info@domiolife.com or +1 210-229-8656
Can I exchange a product for a different size or color?
Absolutely! Contact our customer service team, and we'll help coordinate your exchange quickly and easily.
→ See our Return Policy for the exchange process
When will I receive my refund?
Once we receive and inspect your return, we'll process your refund within 1-3 business days. The refund typically appears on your original payment method within 7 business days, though your bank may take 5-10 additional days to post the credit.
→ More details in our Return Policy
🛒 Orders & Payments
Can I cancel my order after placing it?
Yes! You have a 24-hour cancellation window from the time you place your order. To cancel, contact us immediately at info@domiolife.com or +1 210-229-8656.
After 24 hours, orders may already be in processing or shipped, but you can still return items according to our standard return policy.
What payment methods do you accept?
We accept:
- Visa, Mastercard, American Express, Discover
- PayPal
- Apple Pay & Google Pay
- Afterpay (buy now, pay later)
→ Learn more in our Payment Policy
Can I place a bulk order for my business or organization?
Yes! We're happy to accommodate bulk orders for businesses, organizations, or special projects. Please contact us at info@domiolife.com with details about your needs, and we'll provide a custom quote.
🏢 About Domiolife
Where is Domiolife located?
Domiolife is a proudly U.S.-based company specializing in high-quality home organization products. We offer curated solutions to help you create a more organized and efficient living space.
Do you have a physical store I can visit?
We're an online-only store, which allows us to keep our prices competitive and offer a wider selection of home organization products. Shopping online also means you can browse our full catalog from the comfort of your home!
Do you offer warranties or guarantees?
Yes! All purchases come with a 30-day satisfaction guarantee. If you're not happy with your purchase, you can return it within 30 days for a refund or exchange.
→ Details in our Return Policy
💬 Customer Support
📍 Business Address: 500 N Kimball Ave, Southlake, TX 76092 USA
📧 Email: info@domiolife.com
📞 Phone: +1 210-229-8656
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM EST
We typically respond to all inquiries within 1-2 business days.
What if my question isn't answered here?
No problem! Contact our friendly customer service team using the methods above, or visit our Contact Us page. We're always happy to help with any questions about our products, orders, or policies.
Your satisfaction is our priority. Don't hesitate to reach out—we're happy to assist!